FAQs
What if it’s raining or too hot?
In the event of extreme weather conditions, such as heavy rain or excessive heat (temperatures exceeding 34 degrees Celsius), the cancellation of tennis lessons will be at the coach's discretion. You will be notified of any cancellations through our Facebook and Instagram pages (@btperformancetennis) or via text message. In such cases, we will also provide an alternative make-up lesson. Please make sure to like and follow our Facebook and Instagram pages for timely updates.
What if I can’t make my lesson?
In line with our policy (see below), a minimum of 12 hours' notice is required to qualify for a make-up lesson for a missed tennis session. We allow a maximum of two make-up lessons for last-minute cancellations. Exceeding this limit will result in the forfeiture of the missed session.
How do I re-enrol for the next term?
At the end of each term, all clients will be automatically re-enrolled in the same lesson and time slot, unless we receive a notice of change. If you intend to make any changes or cancel your lesson, we kindly request a minimum of 2 weeks' notice; otherwise, charges will be applied
How do I pay for my class?
Private Classes and Hot Shots: We utilise a direct debit payment service (please refer to our terms and services for details). After signing up for our class, you will receive a text message containing sign-up details. Your payment will be processed 24 hours before your class begins, in alignment with our 24-hour cancellation policy.
Group Classes: For group classes, payment must be made in advance through our scheduling page. You can choose to use either your bank details or PayPal for payment. Please note that failure to make a payment will result in your inability to participate in the class.
Policies
Weather Policy:
In the event of extreme weather conditions such as rain and excessive heat (>35°C), and at the coach’s discretion, you will be notified of any cancellation of tennis lessons through our Facebook/Instagram page or via text message. In such cases, an alternative makeup lesson will be offered.
Cancellation Policy:
We require a minimum of 12 hours' notice for any missed tennis session in order to be eligible for a makeup lesson. We will allow a maximum of 2 makeup lessons for last-minute cancellations; any more than that will result in forfeiture of the session. At the end of the term, all clients will be automatically re-enrolled in the same lesson and timeslot, unless we are notified of any changes. If you wish to make changes or cancel your lesson, we require a minimum of 2 weeks’ notice, otherwise, charges will apply.
Fees Policy:
All term fees must be paid by the end of the second week of each term or by the due date stated on the invoice. Any discounts offered are no longer applicable if invoices are paid after this date. Failure to pay your fees will result in a reminder notice. If fees are not received within 7 days after the final notice, your account will be forwarded to our collection agency. In such cases, additional charges may be applied, and it is the client's responsibility to cover these charges. Furthermore, non-payment will result in the loss of your timeslot, which may be assigned to a new client.
Video and Photography:
By joining the BT Performance Tennis team, you consent to the participation of all listed students in tennis lessons conducted by BT Performance Tennis and acknowledge that they may be featured on the BT Performance Website, Facebook, and Instagram pages.
Free Trials:
Any offers of free lessons will be conducted in a group class format only. No private sessions will be offered for free.
Medical and Liability:
To the best of your knowledge and belief, the Participant is currently in good health. Please inform our tennis coaches of any injuries or medical conditions that may hinder full participation in a tennis lesson. You acknowledge that the activities in which the participant will be involved are energetic and physically demanding and may carry some level of risk (e.g., running and jumping). In the event of an accident, you request that the instructors secure emergency services if deemed necessary. You agree to cover any additional expenses associated with such actions. You have independently decided, with or without medical advice, that the participant is physically, socially, and mentally capable of participating, and you understand that any required medical or accident insurance is your responsibility to obtain.
Direct Debit Terms and Conditions:
Furthermore, by proceeding, you confirm that you have read and agreed to the terms of these policies and hereby release BT Performance Tennis and its employees from liability for any damages, injuries, or losses that may occur while the Participant is participating in tennis lessons with BT Performance Tennis.